Kantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.

Kantar Media is seeking an ACR Team support Manager to join our offices in Madrid.

The ACR team operational task concerns mainly with system/product deployment and set-up, after sales technical support, presales support, system/product releases testing, technical documentation relatively to Audio-Matching and Watermarking technologies and systems.

ACR Manager Roles

General Role

- To manage ACR team in order to achieve customers satisfaction in the scope of contractual commitments.

Detailed role

- To control and track the correct execution of different activities related to system/product deployment/set-up for projects, Technical support for projects,

- Presales support, system/product releases testing and technical documentation releasing/updating.

- To manage resources accordingly to projects schedule, support activity, product and systems upgrade requirement and in general all ACR team activities.

- To manage Audio Matching hotline schedule and payment accordingly to defined process (to control that Watermarking hotline schedule and payment are correctly executed by identified people in ACR team).

- To manage HR process (objectives, people evolution, people training,….) for ACR people. 

- To follow-up and to improve ACR processes (reporting, external/internal documentation, trainings organization, support process, ….) and tools (ticketing system, DevOPs/support tools,…)

- To maintain up-to-date technical documentation for customers (including UG update for matching system).

- To continue to provide technical support taking into account business priorities, ACR team activity and personal activity.

- To follow-up Watermarking business and activity relying on Watemarking support team.

- To report ACR activities to AGS manager through required reports and dashboards.

Experience and technical skills :  

- Technical Experience related to real time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.  

- Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

- Technical skills  :

• Azure Kubernetes System (AKS) clusters deployment and support.
• Terraform and Helm for infrastructure deployment.
• Containers/Linux, Elastic Search /Kibana, Promotheus/Grafana/Loki knowledge.
• Azure cloud administration basics.
• Linux administration & Networking knowledge.
• IP multicast basics applied to audio/video transport on IP network.
• Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.
• Python or Shell Scripting in Linux environment.  
• Nice to have skills
  • Audio technologies experience and Basic Audio analysis.  
  • TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by Broadcast operators.
  • System monitoring tools knowledge like Zabbix.  

- Personal skills:

• Good written and fluent oral communication in English  (B2 level).
• Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances
• Team spirit oriented within an international and multi-cultural organization
• Highly organized and able to manage concurrent requests from customers
• Issue analysis oriented and technically rigorous
• Autonomous to investigate on complex issues and to manage corrective actions

#LI-MB1