As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Kantar Media is seeking a Support Engineer to join our offices based in Rennes.
Roles:
To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
To follow up issues through ticketing tool through permanent dialog with customers.
To support customers for the installation and the maintenance of their systems.
To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
To support presales activity trough technical advices when it is necessary.
Support activities require to travel abroad from time to time.
Experience and technical skills:
Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….) based on Linux systems, ideally for multimedia applications (video/audio).
Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.
Technical skills :
Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….)
Experience in system administration with Linux (Debian/Redhat/Centos)
Knowledge of network protocols basics (routing, tunneling,…) and network issues debugging experience
Nice to have skills
Audio technologies experience and Basic Audio analysis (Audacity tools)
Audio interfaces knowledge (sound cards, audio interface), professional TV tuners
Script shell experience with Python in Linux environment
System monitoring tools knowledge like Zabbix
Personal skills
Good written and fluent oral communication in English
Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances
Team spirit oriented within an international and multi-cultural organization
Highly organized and able to manage concurrent requests from customers
Issue analysis oriented and technically rigorous
Autonomous to investigate on complex issues and to manage corrective actions
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