As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Client Service Executive

Location: Centerpoint, Kuala Lumpur

Full time/Permanent/Hybrid  

#LI-Hybrid #LI-EH2 #LI-KantarMedia

Company Description

Kantar Media provides data and audience measurement, targeting, analytics, and advertising intelligence services to enable powerful decision-making as people move across channels and platforms. With operations in over 80 countries, Kantar Media has the world's fastest growing cross-media audience measurement capabilities to drive long-term business growth for clients and partners.

Kantar Media has a TV Audience Measurement service (TAM) in Malaysia. The service is operated in partnership with Astro and is known as Dynamic Television Audience Measurement (DTAM). Data from the DTAM service is provided back to Astro and marketed to third parties (channel owners, media agencies etc) both in Malaysia and elsewhere.           

Role Description         

This is a full-time role for a Client Service Executive at Kantar Media office in Mid Valley City, Kuala Lumpur. The Client Service Executive will be responsible for leading client relationships, ensuring client satisfaction, and applying analytical skills to deliver outstanding service on a day-to[1]day basis.

Role Responsibilities:

• To be part of the client service team which acts as the external face of Kantar Media and point of contact for Astro and third parties.
• To be the first line of response for queries.
• To attend meetings with Astro and with third parties.
• To collaborate closely with internal Kantar Media colleagues and with sub-contractors to ensure the smooth running of the DTAM Service.
• To provide end-user support to third parties (both in Malaysia and elsewhere) subscribing to the DTAM service.
• To provide after-sales service to third parties subscribing the DTAM Service.
• To provide initial and on-going training to users of TAM analysis tools.
• To liaise with third party data processors.
• To liaise with Astro as vital on third party queries relating to the DTAM Service.

Required:

• Experience in the media or market research industry is a plus
• Extensive knowledge of TAM analytics data and systems
• Experience in leading external client relationships
• Proven client service/customer support ability

Qualifications:

• Presentable and able to communicate well with others both technically and non-technically of TAM service
• Excellent attention to detail
• Mobility and flexibility in responding to client issues
• Good written and spoken English
• Good at mathematics and Excel Pivot Tables
• Good analysis and problem-solving skills
• Ability to balance several tasks at the same time
• Willing to go the extra mile to maintain client satisfaction
• A degree in media communications, market research, statistics, mathematics, actuarial science, marketing, computer science or related field

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com