As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Panel Administration Assistant
Location: London, Westgate
Salary: Competitive
Full time/Permanent/Hybrid/ Saturday cover required when needed
#LI-Hybrid #LI-EH1 #LI-KantarMedia
Role Description:
BARB is the official provider of UK television audience viewing figures, using data collected daily from representative panel homes. The panel administration team supports over fifty field technicians who maintain and install equipment that measures viewing on TVs, PCs, and tablets. Their main responsibilities include accurate data entry into the Atria database and acting as the key point of contact for both technicians and panel members. They also handle appointment bookings, validate maintenance work, and ensure home equipment and demographic information is kept up to date. With the BARB contract renewed to 2029, the team is expanding and will provide full training across its systems and tools.
Job Role Requirements
Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks to validate that the metering is installed accurately.
Gathering information from technicians about the equipment in the panel members homes and updating into a central database.
Contacting panel members to book appointments for technician’s visits which could involve a first-time installation or revisit.
Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
Provide support on ad hoc projects and initiatives.
Conduct various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing.
Perform all duties with an underlying objective of meeting of exceeding the divisions service level agreements
Work collaboratively with all staff within the BARB team and other business units.
Always consider the standards expected of the client when undertaking duties
Ensure that daily targets set for routine activities are met and to standards expected.
Requirements for position
Service Orientated
The desire to anticipate, recognize and meet other’s needs.
Have a full understanding of the daily priorities and quality expectations
Proactive collaboration with others
Communicator
Confident communicating with both colleagues and panel members
Be able to interpret detailed information and articulate in a way that clearly explains the status
Adaptability
Be flexible to responding to business, stakeholder, and client needs
Be versatile in your approach to issues
Can adapt to changing priorities
Previous experience of working in a helpdesk environment
Any experience of working in an operations environment which have business critical deadlines
Cultivating a Growth Mindset
Be open-minded; seek and act on feedback.
Create improvements and put new ideas into practice.
Embrace purposeful collaboration
Work proactively with your peers and others – in your team, across kantar and externally.
Enjoy working as part of a team
Collaborate with purpose, focusing on the desired outcome.
Understand the bigger picture and goals (help others to be clear and motivated around a goal)
Help others to flourish
Have a positive and pragmatic attitude taking ownership to overcome obstacles.
Show respect to inclusivity and embrace the diversity we all bring to Kantar.
Be flexible to responding to business, stakeholder, and client needs
Be versatile in your approach to issues
Can adapt to changing priorities
Previous experience of working in a helpdesk environment
Any experience of working in an operations environment which have business critical deadlines
Cultivating a Growth Mindset
Be open-minded; seek and act on feedback.
Create improvements and put new ideas into practice.
Embrace purposeful collaboration
Work proactively with your peers and others – in your team, across kantar and externally.
Enjoy working as part of a team
Collaborate with purpose, focusing on the desired outcome.
Understand the bigger picture and goals (help others to be clear and motivated around a goal)
Help others to flourish
Have a positive and pragmatic attitude taking ownership to overcome obstacles.
Show respect to inclusivity and embrace the diversity we all bring to Kantar.
If you think you have the right skills, motivation, and drive to support our Panel Team, then don’t miss out on this opportunity and apply now!!
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