Job Title: Senior Client Service Executive
Office location: Morocco, Casablanca
Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth
About Worldpanel by Numerator
Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.
Reasonable Adjustments
Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
Role Overview
Purpose: To be a key point of contact for FMCG clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Worldpanel by identifying potential revenue opportunities.
Role Description
Analysis & Insight
- Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through
- Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client
- Recognise patterns, draw logical conclusions, consider implications, and make recommendations based on your analysis and knowledge of the client’s business
Client Relationship
- Be a key point of contact for delivering a highly responsive service to clients, continuing to build good relationships and trust with your contacts
- Accompany and support the team with client servicing
- Further develop the client relationship by seeking out opportunities to introduce other capabilities to your contacts
Account Handling
- Anticipate client demands and proactively find solutions, rather than just answering requests
- Demonstrate commercial awareness by understanding revenue targets, identifying, and acting upon potential revenue opportunities
- Demonstrate an inquisitive nature and desire to go the extra mile for your client contacts
- When faced with a problem adopt a positive, solution-driven attitude
Basic Data & Tracking
- Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts
- Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points, and making recommendations
- Confidently use the more advanced capabilities within our solutions
Team, People & Self Development
- Assist in the training and development of more junior team members
- Seek out opportunities to further grow your knowledge of the FMCG environment and Worldpanel services
- Build relationships with peers and internal experts, stretching beyond your immediate team
Role Requirements & Capabilities
A person in this role is likely to have the ability to:
- Fluent in Arabic, French & English
- Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
- Have a flexible approach in changing situations and be adaptable in difficult circumstances
- Work at a very high level of independence, while remaining responsive to feedback
- Show dedication to both the client and the client service team, demonstrating a professional work ethic
Why Join Worldpanel?
At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.