People Systems & Data SME Analyst

Role Purpose

The People Systems & Data SME Analyst is responsible for maximizing the value of people technology solutions to enhance service delivery, operational efficiency, and user experience. This role partners closely with People Operations, HR functions, and Technology teams to ensure alignment between systems, processes, and business objectives while driving continuous improvement through data-driven insights.

Key Responsibilities

• Act as a Subject Matter Expert (SME) for People technologies, including Workday, ServiceNow, and other relevant platforms, providing expert guidance and support for technology-enabled initiatives.
• Drive technology adoption and identify opportunities to improve service delivery, user experience, and operational effectiveness.
• Partner with Technology teams to align business requirements with system capabilities, ensuring successful delivery of strategic initiatives and projects.
• Lead data analysis and business improvement initiatives to identify trends, patterns, risks, gaps, and opportunities across People Operations processes and policies.
• Conduct research and benchmarking on industry trends, emerging technologies, and best practices to inform strategy and solution development.
• Assess current and future technology needs, recommending innovative solutions that support People Operations and broader business objectives.
• Provide data-driven recommendations and guidance to HR teams, operational specialists, managers, and business leaders on system-related matters and best practices.
• Communicate complex data insights clearly and effectively to stakeholders at all levels of the organization.
• Support the development of team capability through coaching, knowledge sharing, and mentoring of junior colleagues.
• Drive continuous improvement by identifying opportunities to enhance processes, technology solutions, reporting capabilities, and analytical methodologies.
• Ensure data governance, data quality, compliance, and confidentiality standards are maintained across all activities.

Key Skills and Experience

• Strong expertise in People technology platforms such as Workday, ServiceNow, or similar enterprise HR systems.
• Experience driving technology adoption, process improvement, and service optimization initiatives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable business insights.
• Demonstrated ability to conduct research, benchmarking, and trend analysis to support strategic decision-making.
• Experience managing stakeholders and collaborating across HR, Operations, Technology, and business functions.
• Ability to influence outcomes and align business and technology priorities.
• Strong communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Experience coaching, mentoring, and supporting the development of team members.
• Proven ability to manage multiple priorities in a fast-paced and evolving environment.
• High degree of professionalism, integrity, discretion, and commitment to data confidentiality and governance.
• Continuous improvement mindset with a focus on innovation, efficiency, and operational excellence.

Preferred Experience

• Experience supporting global HR or People Operations environments.
• Knowledge of HR processes, workforce data, reporting, governance, and compliance requirements.
• Experience with data visualization and reporting tools such as Power BI or similar analytics platforms.
• Experience participating in system implementations, enhancements, integrations, or transformation programs.