＜役割＞

クライアント・サービスディレクターはカンターのグローバル規模のリサーチプロジェクトのマネジメントを通じて、顧客満足度を高める重要な役割を担います。この職務はクライアントとのやり取りが多く、クライアントのニーズを理解し、効果的に関係者と連携する能力が求められるため、堪能な英語と日本語力が求められます。ディレクターはグローバル・デリバリー・センター（GDC）、センター・オブ・エキスパート（CoE）ほか、様々な社内ステークホルダーと密接に連携し、インパクトのあるインサイトを提供します。この職務はカンターがクライアントに対して高品質なサービスを提供し続ける上で極めて重要です。

仕事の目標

• グローバル規模のリサーチプロジェクトを管理し、タイムリーにクライアントへインサイトを提供する
• GDC、CoE、その他のチームと協力し、それぞれの能力を活用、統合する
• 顧客のビジネス上の疑問点を理解し、対話する
• 効果的な調査の作成と報告を行う
• 顧客ニーズが満たされていることを確認し、調査結果を正確に報告する
• リサーチ、コミュニケーション、プロジェクト・マネジメントにおいて幅広いスキルを活用する
• リサーチデザインを評価するためのケーススタディを準備し、発表する

理想的なスキルと能力

• 英語と日本語のバイリンガル、円滑なクライアントコミュニケーション能力
• 複数国にまたがるプロジェクトに対応できる高い交渉力
• 様々なチームや協力者と協働する能力
• リサーチ、コミュニケーション、プロジェクト管理における幅広いスキル
• 効果的な調査の作成とレポートの経験

カンターのどの部門に所属することになりますか？

インサイト部門に所属していただきます。この部門はデータを活用して課題を解決するエキスパートです。インサイト部門は、ブランドが何を目指すべきか、どのように製品やサービスを改善するべきか、どのようにオーディエンスにリーチするか、どのように消費者に支持されるかを明確にするお手伝いをします。人間の洞察力と最新のテクノロジーを融合させることで、インサイトはあらゆるブランドに革新的な情報を提供します。

About The Role

The Director, Client Services (MCP) in the Insights division is a pivotal role responsible for managing multi-country projects and ensuring client satisfaction. Reporting to the MD, this role involves significant client interaction, requiring proficiency in English and Japanese to effectively communicate and understand client needs. The Director will work closely with various stakeholders, including Global Delivery Centres (GDCs), Centres of Expertise (CoE) and other teams, to leverage their capabilities and deliver impactful insights. The role is crucial in driving client delivery and maintaining high standards of service.

Job Goals

• Manage multi-country projects and ensure timely delivery of insights.
• Collaborate with GDCs, CoE, and other teams to leverage and integrate their capabilities.
• Understand and converse with clients to address their business questions.
• Work with Kantar assets to craft and report studies effectively.
• Ensure client needs are met and report findings accurately.
• Demonstrate versatility in research, communication, and project management.
• Prepare and present case studies to evaluate research designs.

Ideal Skills and Capabilities

• Bilingual in English and Japanese to manage client interactions effectively.
• Strong negotiation skills to handle multi-country projects.
• Ability to collaborate with various teams and collaborators.
• Versatility in research, communication, and project management.
• Experience in crafting and reporting studies using Kantar assets.

What part of Kantar might I be joining?

You’ll be joining our Insights division, the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers. By blending human insights expertise with the latest technology advances, Insights make sure we can deliver innovative information to brands everywhere.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.  

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

#LI-Hybrid #LI-DT1