Actively manage the client(s) relationship and deliver to the requirements of the contract by being the Key Point of Contact (KPC) for clients on routine deliverables & requests. Continue to service client requirements by offering good levels of strategic & relevant marketing insights to clients through story-telling and emphasizing applicability of Worldpanel data Contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials, new categories, new initiatives ( eg Shopper, Expert services, new panels etc) mainly from existing clients.
 

Client Relationship

• Understand what the client’s overall goals and objectives are and the role that different departments
   

/ individuals are playing in achieving these

• Use on-site time to: engage with your clients, develop relationships, seek revenue and as a profile raising opportunity
• Manage the practical, day to day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
• Be aware of workload & potential capacity constraints, keep lines of communication open with both client & management and communicate upwards
• Implement client standard methodology, ways of working and role model behaviours to junior team members
• Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team
• Seek constructive resolutions in difficult circumstances
• Work positively towards developing a trusting business adviser relationship
   

Account Handling

• Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments
• Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target
• Contribute to account planning offering ideas for development
• Be aware of contractual obligations and manage any potential conflicts in good time
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments
• Manage appropriate inductions and training programmes with clients
• Interpret and manage account plans, helping to move the focus from analysis to insight
• Identifying potential revenue opportunities from ad-hocs specials, new categories, new initiatives ( eg Shopper, Expert services, new panels etc) mainly from existing clients including conceptualising analyses, pricing and developing proposals/quotes for the same
   

Service Development

• Keep the client up to date with our service developments
• Build and share standard methodologies and efficient ways of working with other team members
   

Basic Data & Tracking

• Take ownership for advising on solutions to problems in reports and the reporting process
• Implement changes to regular reports in line with delivery strategy
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
   

Analysis & Insight

• Develop a good knowledge of your client’s macro environment as well as Worldpanel’s competitive environment
• Full knowledge of basic and advanced Powerview analysis
• Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
• Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief
• Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations
• Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief
• Involve senior & specialist support where appropriate in presentations/projects
• Identify and positively seeking out opportunities for additional revenue/analyses (according to account structure)
• Be able to advise on the relevance of expert services, new initiatives and services etc
• Liaise with other Worldpanel teams in order to deliver insightful work to the client
   

Team, People & Self Development

• Take part in own performance management using the online appraisal system
• Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate
• Work in conjunction with CID/SID to help develop objectives for junior team members, and give them constructive feedback - both reinforcing & developmental.
• Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development
• Discuss your personal development with your line manager and be responsible for ensuring that you complete & implement your PDP - which should include stretch and development objectives
• Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities
   

Person specification

A person in this role is likely to have the ability to:

• Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills
• Take ownership of your self development in completing and implementing your own PDP, highlighting areas where further development is required. Share PDP with line manager to engage their support where relevant
• Be systematic and organised
• Sell-in new methods, processes and seek revenue generating opportunities
   

Kantar benefits

• Option of flexible hybrid working
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Life Assurance & Income Protection
   

At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and well-being is taken into consideration.

We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.

 

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