Job Title- Vice President- Client Service (Media)

Reports to: VP, Group Lead
Collaborates with: Global Client Partner overseeing the broader global business
Location: Hybrid- Kantar Office (Atlanta, Chicago, Boston,Norwalk, New York City)

Primary Objective

Lead the strategic and operational delivery of media effectiveness solutions for a flagship client. Drive client satisfaction, team performance, and scalable processes while solving complex research and ad tech challenges. Collaborate closely with the VP, Group Lead to align with broader business goals, and partner with the Global Client Partner to ensure consistency and impact across global engagements.

Key Responsibilities

Client Leadership

• Serve as the senior point of contact for a large media client, building trusted relationships with executive stakeholders.

• Ensure consistent delivery of high-quality, insight-driven solutions that exceed client expectations.

• Translate client goals into actionable strategies, aligning internal teams and resources to deliver measurable impact.

• Multi-thread relationships across the client ecosystem—directly and indirectly—with end platforms, advertisers, and agency teams to ensure holistic engagement and influence.

Team & Operational Management

• Lead and develop a dedicated client service team, fostering a culture of accountability, innovation, and excellence.

• Oversee high-volume project execution, ensuring timelines, budgets, and quality standards are met.

• Design and implement scalable processes and systems to manage workload, improve efficiency, and support team growth.

• Monitor team utilization and capacity, proactively adjusting resources to meet client demands.

Strategic Problem Solving

• Address complex media research and ad tech challenges with a consultative, data-driven approach.

• Guide the team in developing custom methodologies and advanced analytics to solve client problems.

• Partner with product, analytics, and technology teams to evolve solutions and integrate new capabilities.

Collaboration & Influence

• Work in close partnership with the VP Group Lead to align client strategy with organizational priorities.

• Collaborate with the Global Client Partner to ensure alignment with global client strategies and business objectives.

• Represent the client internally, advocating for their needs and ensuring cross-functional alignment.

• Create and present external thought leadership in partnership with clients—through live webinars, panels, industry events, and other forums—to elevate Kantar’s media expertise and visibility.

Qualifications & Experience

• 10+ years in media research, analytics, or ad tech, with at least 5 years in senior client leadership roles.

• Proven success managing large-scale client engagements and high-volume project portfolios.

• Experience building and leading high-performing teams in a fast-paced environment.

• Strong background in media effectiveness, ad tech platforms, and custom research design.

• Exceptional communication and relationship-building skills with senior stakeholders.

• Demonstrated ability to create and optimize operational systems and processes.

• Bachelor’s degree required; Master’s preferred.

Skills & Capabilities

• Strategic thinking with a bias for action and results.

• Expertise in media analytics, ad effectiveness, and cross-platform measurement.

• Strong leadership and team development capabilities.

• Advanced project management and operational planning.

• Executive presence and persuasive communication.

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services

• Health Savings Account/FSA

• Dental, Vision and benefits to cover unique healthcare needs

• Wellness Program

• 401k with match

• Tuition Reimbursement, Commuter benefits

• Unlimited PTO

What part of Kantar might I be joining?  

  You’ll be joining our Insights division, the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers. By blending human insights expertise with the latest technology advances, Insights make sure we can deliver innovative information to brands everywhere. 

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in New York City is $128,900.00 - $214,800 .Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.