PROJECT MANAGEMENT LEAD

Manila, Philippines

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

About the job

With 9-10 years’ experience in Market Research, the role incumbent leads 4-6 Project Managers assigned to a country. They are responsible for planning and managing the full life cycle of sophisticated market research projects. He/she/They have to be the bridge across all project collaborators and suppliers, manage project schedule, ensure delivery as per agreed SLAs, while supervising financial parameters

Job Goals

• Ensure end to end project management from questionnaire designing phase to deliverables and closure as per agreed terms for multiple projects that are multi-country / multi-category studies (10+ cells) and/ or ad-hoc studies. Own project outcomes
• Support towards development of the proposal, creation of questionnaires considering the specific objectives of each client, costing finalization, in collaboration with various partners.
• Proactively list all the relevant internal and external information that will be required for the project build/setup and alert local account team to these needs.
• Source quotes from external suppliers, where appropriate, always ensuring that the best cost and timing has been given and work with the client service team for all vital approvals.
• Use knowledge of fieldwork challenges in different markets to recommend appropriate solutions/methodologies when required for non-standard projects.
• Manage the overall project timelines, ensuring that achievements are met and signed off at the various stages of the project execution.
• Ensure that all stakeholders have access/are advised of timelines.
• Execute project plans to ensure timely and accurate delivery of outcomes in alignment with the agreed develop, timeline, and budget.
• Accountable for quality control throughout the entire project, from inputs to results (in questionnaires, scripts,) code frames, meeting specifications and within specified timelines
• Proactively foster positiver relationships between Client Service, local teams, and technical teams
• Lead or participate in kick-off meetings, review meetings, regular status calls, and consistently provide project status updates, address queries, and offer support and mentorship to all relevant teams.
• Handle queries around quotas for online and offline studies
• Maintain Issue Log, log and detail all feedback, accurately by the set deadline, adhering to process protocols and conventions.
• Ensure adherence to client-specified SLAs and advise all collaborators of project status especially with respect to scope, time and cost (estimated vs actual), along with progress. Advance and seek assistance on issues at risk, Troubleshoot and resolve queries from various collaborators while supporting Project lead for root cause analysis (RCA) and action steps.
• Align with defined processes and guidelines as per ISO manual, Internal defined Ways of Working / processes (e.g., SDM), ISMS, GDPR etc.
• See opportunities that can improve efficiency of processes (based on data) provide suggestions and/or feedback and contribute to continuous improvement. Document standard methodologies and key project related findings, upon project closure. Engage in and contribute to guideline sharing.
• As People Manager, estimate turn- around time, manage workload and resource allocation for projects ensuring optimum utilization.
• Foster a sense of ‘one team’ by developing strong relationships at the account/project level with all team members and ensures everyone is working to a shared objective.
• Contribute to preparation of Performance review discussion based on the timeline and be responsible for personal development plan.
• Ensure successful completion & certification on internal skill level trainings – Topics (at relevant levels) within specified timelines, for the team.

Ideal Skills and Capabilities:

• 9-10 years of experience in Market Research with at least 5 years as PM with end-to-end MR cycle exposure and experience in handling multi-country / multi-category studies (10+ cells)
• Knowledge of market research techniques and tools
• Knowledge of market research sample: quotas, targets, etc.
• Knowledge of Marketing Research process: Scripting, fieldwork and data collection, topline checks, coding, results, dashboard, and reports
• Knowledge and experience of Kantar Project Management tools and techniques
• Solid understanding of Kantar ways of working (SDM and its applicability, control documents, processes)
• High level of Proficiency in MS Office suite is essential.
• Strong written and verbal communication in English

Continue to shape your future at Kantar. We're proud you're considering how to always get better and are making the investment in your career. Let’s continue to win together and help shape the brands of tomorrow.

What part of Kantar might I be joining?

You’ll be joining our Insights division, the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers. By blending human insights expertise with the latest technology advances, Insights make sure we can deliver innovative information to brands everywhere.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.  

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager. #LI-CQ1