We are seeking a Global Process Design Support to assist with the development, documentation, and ongoing refinement of critical customer journeys and operational processes. This role supports the initial design of a panel management ecosystem and longer-term optimization of processes that underpin digital panel management, platform integrations, and market operations.
Key Responsibilities
Customer Journey Design: Support the mapping, analysis, and technical documentation of end-to-end customer journeys across digital panel management, onboarding, engagement, and support.
Process Development & Refinement: Develop, document, and continuously improve critical business processes, ensuring alignment with strategic objectives and operational requirements.
Technical Process Mapping: Create clear, actionable diagrams and specifications for workflows, integrations, and handoffs between platforms (CRM, Logistics, Telephony, PMA).
Requirements Gathering: Work with stakeholders across Product, Technology, Operations, and Markets to capture requirements, pain points, and improvement opportunities for process design.
Data & Metrics: Define and track process KPIs and use data to inform iterative improvements.
Documentation & Knowledge Management: Maintain process documentation, SOPs, and training materials; ensure all changes are versioned and accessible for global teams.
Change Support: Assist with change management activities, including communications, training, and rollout of new or updated processes.
Continuous Improvement: Participate in regular process reviews, root cause analysis, and retrospectives to identify and implement enhancements.
Requirements
Educational Background
Degree in Business, Operations, Technology, or related field (or equivalent experience)
Professional Experience
Experience in process design, business analysis, or operations support within a technology-driven or data-centric environment
Familiarity with process modelling tools and methodologies (BPMN, Lean, Six Sigma, etc.)
Experience supporting cross-functional teams and multi-market initiatives
Skills & Competencies
Strong analytical and problem-solving skills
Technical proficiency in process mapping and documentation tools
Excellent communication and stakeholder engagement abilities
Detail-oriented, organized, and proactive approach
Ability to work in a fast-paced, collaborative environment
Why Join Us?
Play a key role in shaping and optimizing the processes that drive global digital panel management
Collaborate with senior leaders and expert teams in a transformation-focused environment
Gain exposure to multi-platform integrations and complex operational workflows
