Job Title: HR Service Delivery/Generalist 

Location: Europe/Asia 

Full time/Permanent/HybridEH2 #KantarMedia 

Role Description: 

Kantar Media is seeking an organised, proactive, and driven individual to join the HR Team. You will play a key role in ensuring efficient service delivery and providing high-quality, timely, and proactive HR Lifecycle support across the organisation. In some regions you may also be involved in supporting the set-up of HR Processes and systems. This is a fantastic opportunity for someone looking to expand their HR journey, who is passionate about ensuring excellence I employee support, data accuracy and and supporting colleagues, process-driven, and detail-oriented. If you thrive in a dynamic environment and seek growth in the HR field, this role offers great potential. 

Role Responsibilities:  

• Manage international employee lifecycle processes, including onboarding, probation, maintenance of employee files, payroll and benefits administration and off-boarding. 

• Maintain and update HRIS systems with employee data and support reporting needs. 

• Ensure compliance with labour regulations and company policies across all HR operations. 

• Act as a point of contact for employee queries related to payroll, benefits, and HR policies. 

• Support audits by preparing required documents and records related to HR operations. 

• Manage end-to-end international payroll operations ensuring accurate and timely salary delivery. 

• Work with our payroll provider to ensure payroll processes align with local labour laws, tax regulations, and company policies. 

• Support benefits administration resolving queries from managers, HR colleagues or employees 

• Facilitate seamless payroll transitions during onboarding and off-boarding. 

• Maintain accurate employee records while safeguarding sensitive data. 

• Support Managers and Employees on best practice application of employee relations policies 

• Support with Managers and HRBPs with employee relations documentation (letters, policies, performance improvement plans, etc), management of ER cases and investigations 

• Coordinate training sessions and professional development initiatives to enhance employee skills. 

• Talent Acquisition sourcing/screening support in local language as and when required 

Required:  

• A minimum of 3 years’ experience in a HR environment, with knowledge of local HR policies and employment law. 

• Excellent communication skills, both written and verbal, to effectively interact with employees at all levels. 

• Experience in managing payroll processes, benefits administration and relevant local legislation, ensuring compliance and accuracy in all payroll-related activities. 

• Strong ability to establish, drive, and maintain high service standards, ensuring consistent excellence in all HR functions. 

• Proficient in using HR and payroll systems (Workday / Service Now / Jira / ADP etc) or quick to learn and adapt to new systems. 

• Demonstrates a strong drive for personal development and efficiency, consistently seeking opportunities for growth. Motivated to bring fresh ideas and contribute to continuous improvement. 

• Collaborative and supportive, working effectively with others to achieve shared goals and contribute to a positive team dynamic. 

• Exceptional focus on accuracy, ensuring thoroughness and precision in all aspects of work. 

• A comprehensive understanding of Service Level Agreement (SLA) management, ensuring timely and efficient service delivery in accordance with agreed-upon standards. 

• Ability to interpret data effectively for informed decision-making. 

• Ability to create clear, engaging presentations and confidently present findings and recommendations to stakeholders.