Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar’s Insights division. The successful candidate will have a strong understanding of modern Customer Experience programs in order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team. 

 
RESPONSIBILITIES 

• Delivers winning proposals and pitches. Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar 

• Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning 

• Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business 

• Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win 

• Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities 

• Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact 

• Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients. 

• Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails 

• Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer 

• Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities 

• Builds strong relationships with our client, commercial and domain leads 

• Demonstrates our core values and behaviours, celebrates wins and learns from our losses 

 
CAPABILITIES 

• Adept at selling a range of tools, balancing the needs of the client and the Kantar business 

• Commercially focused, with experience of selling CX-focused solutions to a variety of clients 

• Able to deliver winning proposals independently and support on larger opportunities 

• Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients 

• Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer 

• Constructively challenges existing processes and identifies area for improvement 

• Compelling client presenter and storyteller 

• Able to engage a range of client archetypes and industries and identify and deliver against their needs 

• An effective networker, and a purposeful collaborator; builds essential to winning work 

• Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients 

• Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work 

• Proven success working with partners such as Qualtrics and Medallia 

SKILLS 

• An ability to think clearly and incisively about strategic CX issues related to client’s business needs and briefs 

• Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish 

• Working with the wider CX team and being the focal point in client discussions