Client Manager
Office location: Dublin (Hybrid)
Role Type: Permanent

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

The Client Manager is responsible for owning and developing strong retail client partnerships and delivering high quality, actionable shopper insights that support strategic decision making. Acting as a trusted advisor, the role blends analytics expertise with commercial understanding to drive client value and long-term growth.

Role Description

• Be responsible for the delivery of the service to your client(s)/area of responsibility, ensuring that your key contacts expectations of our base delivery and impact are met. 
• Deliver client briefs / presentations with impact, consistently demonstrating the value of your expertise to clients. 
• Effective presentation and storytelling skills, to deliver insights to varied audiences
• Personally contribute to the commercial success of the business through delivery against specified financial targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where needed. 
• Proactively track commercial activity within Salesforce ensuring that opportunities are recorded, kept up to date and an accurate input is provided to our weekly forecast. 
• Demonstrate a solid understanding of the full range of our capabilities, including analytics solutions and services that you don't work with day to day, and able to connect client questions to the relevant capabilities or experts whenever required. 
• Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality insight delivery using datasets that you're familiar with, with minimal input from others in the team. 
• Monitor and escalate data queries and challenges ensuring operational tickets are raised and responded to.
• Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into discussing broader business objectives. 
• Contribute to the success of your broader team beyond your immediate area of responsibility through active involvement in wider team or divisional initiatives. 
• Ensure clients are trained on Worldpanel deliverables, MyWorldpanel platform and other services where applicable including Advanced Analytics
• Own your personal development by actively participating in learning opportunities, attending relevant training courses, and maintaining a live Personal Development Plan with your line manager. 
• Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity. 
• Implement elements of client account plans, ensuring that clients see continuous progression in their service from Worldpanel. 
• Develop expertise in your client business and/or area of specialism for your team. 
• Develop your understanding of other teams within Worldpanel (Advanced Analytics) and how you can apply their capabilities to your clients’ requirements. 

Role Requirements & Capabilities

• Energy and ambition to continuously develop our reputation with our clients.  
• Skills to extract, build and present insights to varied audiences from behavioural data. 
• Ability to build strong client relationships with key internal and external stakeholders.
• Strong ability to interpret data and translate into clear, relevant recommendations
• Capable of effectively prioritising and balancing focus between priorities. 
• Ability to identify, develop and close commercial opportunities. 
• Attention to detail to enable good quality commercial tracking. 
• Able to act as a positive influence on your broader team through direct contribution and indirect impact on others. 
• Ability to work cross-functionally to deliver high-quality insight outputs at pace
• FMCG, Retail, Research experience desirable

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.