Job Description

Job Title: Panel Management Executive

Location: KSA

Reports To: Recruitment Project Manager / Field Manager

Role Overview

The primary role of the Panel Management Executive is to recruit, onboard, and train new Panelists! This position also involves maintaining engagement levels, ensuring active participation, and addressing Panelist concerns during the initial period on the panel. The successful candidate will work closely with the Recruitment Project Manager or Field Manager and use the Global Panel Management (GPM) tool to track and monitor engagement activities.

Key Responsibilities

• Recruitment of New Panelists:
• Identify and recruit new Panelists from various sources such as online platforms, referrals, and face-to-face recruitment at Panelist homes.
• Onboarding and Training:
• Onboard new Panelists by providing comprehensive training on the panel's purpose, procedures, and rewards program.
• Panelist Replacement:
• Manage the replacement of Panelists who drop out, ensuring the panel remains robust and representative.
• Monitoring Participation:
• Track and monitor Panelist participation for the first month, addressing any concerns and ensuring high engagement levels.
• Engagement and Feedback:
• Connect with Panelists to understand and resolve their concerns. Communicate the importance of active participation and gather feedback to inform the Project Manager and senior team for decision-making.
• Daily Communication:
• Maintain daily communication with the Recruitment Project Manager to report on recruitment progress and Panelist engagement.
• Issue Resolution:
• Regularly check in with Panelists during their first month to resolve any issues promptly.
• Use of GPM Tool:
• Use the GPM tool to track, monitor, and document discussions and updates related to Panel engagement activities.
• Quality Assurance:
• Review the first month of scans to address and resolve any quality concerns using the Panelist report card tools.
• Demographic Collection:
• Ensure GPS location is enabled during the collection of demographic details for accuracy.
• Handover to Permanent PME:
• Transition Panelists to a permanent Panel Management Executive after the first reward payment.
• Demographic Monitoring:
• Monitor the demographic profile of the panel to ensure recruitment targets the correct demographics.

Knowledge and Skills Required

• Excellent communication skills:
• Verbal and written communication.
• Persuasion and Negotiation skills to be able to convince potential panelists to join.
• Experience with CATI / Helpdesk Team and Fieldwork.
• Proficiency with Microsoft Office (Excel and Word) and openness to learning new programs (GPM).
• Excellent interpersonal skills:
• Relationship building skills to develop and maintain a positive relation with potential and existing panelists.
• Active Listening skills: to understand the panrelists’ needs and concerns correctly.
• Cultural and Regional Knowledge:
• KSA Market Understanding: good knowledge of the cultrure and social norms in Saudi.
• Local Language Proficiency: Fluency in local language/dialects to ensure clear and smooth communication.
• Self-motivated and capable of managing tasks independently.
• Ability to speak a vernacular language is a plus.

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