As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Panel Service Apprentice – L3 Business Administrator

Location: London, Westgate

Salary: Apprentice

Full-time | Permanent | Hybrid working (including weekends and evenings)

#LI-Hybrid #LI-EH2 #LI-KantarMedia

Are you ready to start your career in an exciting, people-focused role where no two days are the same? Our Panel Service Apprenticeship could be the opportunity in taking your first step into a dynamic industry that combines customer service, teamwork, and cutting-edge technology to shape the future of audience measurement.

Role Description         

As a Panel Service Apprentice, you'll be at the heart of our work with some of the biggest names in advertising, such as TikTok, BBC, YouTube, and Google. You’ll learn how to build and maintain relationships with our panel members while supporting our innovative projects that redefine audience measurement.

To supplement your learning, you will be enrolled onto a L3 Business Administrator Apprenticeship, this role is part of a government levy-funded apprentice scheme, offering you the opportunity to gain a recognised qualification alongside your practical experience. A set percentage of your paid working time will be dedicated to structured learning, ensuring you have the knowledge and skills to thrive both during your apprenticeship and in your future career.

You’ll gain hands-on experience while working with a friendly and supportive team who will teach you the skills to succeed in a fast-paced environment. From communicating with panel members to collaborating with technicians and problem-solving, this role will equip you with everything you need to grow in the customer service and technology sector.

Things you will learn and be involved in.

• Respond to panel members' enquiries by phone or email and document call outcomes.
• Call panel members to address technical issues and ensure smooth operation of our systems.
• Support technicians during visits to panel members' homes by conducting interactive tests and checks.
• Help update our central database by collecting and verifying information.
• Work on exciting projects and learn how to meet deadlines while maintaining quality standards.
• Identify and recommend ways to improve our service alongside the Continuous Improvement team.
• Develop skills in validating and checking data accuracy.

What We’re Looking For

We’re not expecting you to know it all from the start! What matters most is your enthusiasm, willingness to learn, and a positive attitude. Here’s what will help you succeed:

• School/College leavers who are ready and eager to learn about the media business.
• Great communication skills – you’ll enjoy talking to people and building relationships.
• Customer-focused mindset – friendly, professional, and eager to solve problems.
• Team player – someone who’s proactive and happy to lend a hand.
• Detail-oriented – you’ll be organised and able to juggle multiple tasks effectively.
• Adaptability – ready to take on new challenges with a flexible attitude.

Why Join Us as a Junior?

At Kantar, we believe in developing talent from the ground up. As an apprentice, you’ll gain:

• Real-world experience working on impactful projects with global brands.
• Mentorship and training to help you develop your skills and confidence.
• Opportunities for growth – we love helping our team members achieve their career goals.
• A welcoming, inclusive culture where everyone feels valued and supported.

What We Offer

• Competitive salary with clear progression opportunities.
• Hybrid working arrangements for flexibility.
• A diverse and supportive work environment that prioritizes your mental health and wellbeing.
• A chance to work with innovative technologies and forward-thinking teams.

Ready to kickstart your career with Kantar? Apply now to join a company that’s shaping the future of audience measurement while investing in your growth and success.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com