Job Title & Location

Field Supervisor

Addis-Ababa, Ethiopia

Role Description

The Field Supervisor will complement the Field Manager in terms of providing in-field support in the areas of quality control, human resource, and morale support to the field teams. The Field Supervisor will directly manage the interviewers and supervisors in field ensuring that data collection procedures and processes are adhered to. He / She shall be responsible for quality assurance from data collection by randomly picking and checking each interviewer’s work in comparison to their reports using the data quality dashboard, doing accompaniments, physical back checks and telephonic back checks. The Field Supervisor will deploy findings acquired from trainings to improve quality and effect faster ways of checking data and communicating findings. The Field Supervisor will cascade trainings and briefings to the rest of the team ensuring their knowledge is up to date and accurate.

Responsibilities:

• Fieldwork preparation: Check Project allocated, and interviews synced on an on-going basis and conduct quality checks according to procedure and process requirements.
• Briefing / Training & Facilitation: Assist the Field Manager with briefings to the field teams.
• Fieldwork Management: Ensure data collection monthly is according to the schedule.
• Client Service team relationship: Develop a good relationship with the CS teams and becoming a trusted partner.
• Accurate reporting on quality checks with prompt feedback to the affected persons or teams.
• Project management, coordination, and execution.
• Compiling reports and providing feedback as required
• Ensure timely delivery of projects reports.

Role Requirements:

• 2 years plus of research operations experience in the region.
• Knowledge & / or experience of regional Supervisor's job
• Proven experience in Infield Quality Controls: Telephonic back checks, Accompaniments and Physical Back Checks.
• Knowledge of Field processes.
• Good Communication Skills
• Excellent Interpersonal Skills!
• Travel is essential, must be ready to travel within a very short notice.
• Proactive, Flexible and detail oriented
• Attained at least diploma level of learning.
• Uncompromising on quality, has foresight & clarity through turbulent times and holds them.
• Knowledge and use of CAPI data collection platforms/methodologies.
• Fluent in spoken and written English Language
• GDPR understanding.

Technical Competencies Required:

• Relevant Degree / Diploma
• Knowledge & experience of interviewing
• Experience in market research as:
• Fieldworker/Supervisor/FC
• Must be proficient in the use of PowerPoint, Microsoft excel, and Microsoft word.
• Fluency in written and spoken English language.
• Aptitude for report writing.
• Typing skills essential
• Working knowledge of:
• Outlook
• Word
• Excel
• Power Point

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us!

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

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