As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Our versatility, scale, technology, and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America, and Africa to understand audiences and help the world’s leading organisations succeed and grow.

Location: Gothenburg, Kungstorget 2

Role Description        

Excitingly Kantar Media has partnered with the MMS to build a new Cross-Media Measurement panel in Sweden, that will be one of the first of its kind in the world. We are looking for forward-thinking, diverse, and client-focused individuals to join our team and make this audience measurement panel a success for MMS and Kantar Media.

The Seated technician position is central to the deployment and maintenance of the Swedish panel, setting up the service and Installations Execs for success by ensuring that the equipment which is needed for installation or maintenance calls has been dispatched to the panellist home with the correct software and configuration installed.

Tasks & Responsibilities

• Support panellists over the phone (“call 4”), making sure meters work optimally
• Test panellist hardware, install appropriate software/firmware and configure, prior to dispatch. 
• Process and dispatch all panel stock orders and requests; process and capture all stock returns.  
• Accurately log and report all stock lines and carry out full stock checks and inventory audits at regular intervals.   
• Plan, Order, quality check/Control and account for all stock deliveries  
• Ensure hardware is stored in safe conditions. 
• Accurately log and report all distribution activity and details of equipment in panel member homes.   
• Maintain all Stock levels on the stock system, updating when deliveries arrive, and when stock is returned by panellists. 
• Examine returned equipment for condition and prepare for redeployment. 
• Log SIM card numbers against metering to aid tracking, preventing misuse of the cards.
• Provide knowledge support on stock lines. 
• Liaise with delivery/logistics companies to improve and report on issues such as late deliveries, chase refunds and charges on failed or missed deliveries.

Required:

• Technical skills – A basic understanding of the tablet technology, and how software is deployed and upgraded is useful, though full training will be provided.
• Collaboration - Can demonstrate the ability to collaborate (communicate/partner/execute) with other divisions/functions. 
• Problem Solving - Has a proven ability to solve basic problems using sound judgment. 
• Customer Service - Able to gain a full understanding of users’ wants and needs by seeking or confirming information and opinions when establishing relations and throughout the relationship.  
• Manage - Manages stakeholder expectations to ensure customer needs are met or exceeded; in line with the restrictions imposed by Supply Chain Management.  
• Ability to work unsupervised.   
• Ability to prioritise and complete daily tasks in line with business requirements.  
• Good knowledge of Microsoft Office products (Outlook, Excel, SharePoint)  
• A keen eye for detail.
• Excellent communication skills.  
• Fluent Swedish and English essential.

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.  We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar Media, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.  Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Interested? Apply today or get in contact with maria.bonal@kantar.com to learn more.

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