Title: Manager, Client Service

Location: Hybrid - Toronto

Work Authorization: We do not support work visa sponsorship, hence applicants requiring visa sponsorship now or in the future, kindly excuse.

We are the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.

Primary Objective

• Delivery of high-quality/high-impact insights and analytics in Brand, Creative and Innovation solutions

Scope of Role

• Deliver brand, creative, and innovation insights & analytics projects, including brand performance, measurement, creative testing, and innovation projects.
• Execute or oversee work products such as questionnaires, project schedules, forms, and deliverables.
• Contribute to analysis and reporting on medium to high complexity accounts with manager guidance; independently handle less complex work.
• Participate in study design and questionnaire discussions, taking the lead role as appropriate.
• Conduct data analysis, generate insights, and perform preliminary reporting.
• Manage timelines and work processes, collaborating with internal departments and clients.
• Identify and solve project issues as they arise and perform in-depth quality checks to ensure accuracy.
• Provide supervision, coaching and mentoring to junior client service staff as required, share knowledge and teach job skills as necessary, oversee and review the work of junior client service staff
• Develop and maintain strong client relationships
• Take an active role in team activities and contribute to overall culture and team atmosphere

Essential Knowledge & Experience

• Minimum 3 years Market research experience with direct involvement in the execution, project management and analysis of quantitative research including delivering results to clients

• Strong process and time management skills; capable of prioritizing and delivering against

multiple/competing deadlines

• Proficient computer skills in Microsoft office tools and ability to master other needed business tools

(e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

• Detail-orientated with ability to manage multiple work streams across multiple teams

• Clear and effective communication skills (verbal and written) with ability to use logical reasoning and problem solving and command action

• Natural curiosity, a can-do attitude, driven and willing to take initiative

• Ability to present to both internal and external audiences

• Bachelor’s degree; preferred major or concentration in market research/marketing or related social science, mathematics and/or other

analytic disciplines

We provide a comprehensive benefits package, including:  

• Extended health, dental, vision care, disability, life insurance  

• EAP (employee assistance program)  

• Wellness account  

• Retirement plan (RRSP/DPSP) with employer match  

• Flex Time Off program   

Why join Kantar? 

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. 

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar. 

Privacy and Legal Statement    

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.  

The salary range for this role in Toronto is 73,100.00 - 121,800.00 CAD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.   All qualified applicants will receive consideration for employment without regard age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.