Job Title: Client Service Executive

Location: Morocco, Casablanca

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

Purpose: To develop a strong understanding of Worldpanel analysis & services. Develop the analytical skills and FMCG knowledge required of this role, with the view to be an indispensable support to the Client Service Team with respect to responding to client data requests, handling analysis briefs for presentations by delivering timely, accurate and insightful information.

Role Description

Analysis & Insight

• Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
• Begin to learn how to build stories from the data
• Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills
• Build knowledge of FMCG environment including macro trends, in addition to category and brand awareness

Client Relationship

• Assist client contacts in being able to locate and use existing data through the content of regular reports, database structures and other regular deliverables
• Discuss and challenge clients’ briefs when appropriate

Account Handling

• Take ownership of client requests and answer them with support from your line manager
• Take responsibility for the timely and accurate production of regular deliverables (reports and databases)
• Support Manager in client meetings by preparing meeting material and handling follow-up requests
• Production and interpretation of analyses and capacity of highlighting key points

Basic Data & Tracking

• Demonstrate exceptional precision & attention to detail, always focusing on accuracy
• Understand the client’s ways of working and ensure delivery of information meets these requirements
• Be able to retrieve data and understand the output from our databases and software
• Develop competence in charting and be able to produce basic presentation decks

Team, People & Self Development

• Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member
• Show that you are a positive, inquisitive individual who is prepared to go the extra mile and get involved

Role Requirements & Capabilities

A person in this role is likely to have the ability to:

• Fluent in Arabic, French & English
• Passion about decoding consumer / shopper behavior
• Analytical mind-set
• High level of attention to detail
• High level of collaboration
• Effectiveness in communication

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.