This Role

This is an exciting opportunity for an ambitious and energetic individual  to join our market-leading Customer Success team. You’ll work across our client base of media agencies, media owners, creative agencies, digital agencies and brands throughout Ireland. We’re looking for someone with a passion for media, deep industry knowledge, and exceptional account management standards.

The role is both responsive and proactive. You’ll take pride in meeting and exceeding client expectations, delivering excellent service, anticipating needs, identifying upsell opportunities, and ensuring high levels of satisfaction and retention to drive commercial growth.

1. We are looking for someone who...

• Is passionate about media, advertising, and commercial insight

• Is a confident and articulate communicator

• Has strong attention to detail and holds themselves to high standards

• Is a self-starter, but also embraces collaboration

• Is entrepreneurial and solutions-focused

• Is inquisitive and endlessly curious

• Gets a real sense of satisfaction from knocking down challenges and finding solutions

• Is keen to prove their value and eager to grow into a revenue-generating role

• Thrives on interpreting data and transforming it into compelling stories

• Enjoys mentoring and training others to unlock their potential

• Has a commercial mindset and can spot opportunities for growth and risk early

2. Requirements

• Experience in a professional environment, ideally in media, research, consulting, or a similar business

• A strong interest in media, advertising, and the evolving digital data landscape

• Highly organised with excellent time management skills

• A natural ‘people person’ who enjoys building relationships virtually and in person

• Proficient in Microsoft PowerPoint, Excel, Word, Salesforce & SAAS tools

• Comfortable using data to inform decisions and drive client success

• A consultative approach to clients – as good at listening as presenting

• A self-starter who proactively seeks new opportunities to learn and develop

• Enjoys being part of a team and contributing to shared success

• Familiarity with TGI data and the Irish media market is highly desirable

3. What will you be doing?

Your role is a key member of the TGI Ireland Team, reporting directly to the Head of Customer Success, TGI Ireland.

This role includes an intensive 3-month onboarding program to become an expert in all areas of the TGI business. You’ll receive:

• Mentoring from senior members of the TGI Management Team

• Shadowing opportunities with Customer Success, Client Services, and New Business Sales teams

• Exposure to clients from week one

Day-to-day responsibilities include:

• Managing and growing relationships across retained and new business accounts

• Attending client meetings with senior team members – from global media agencies to local publishers

• Turning data into insight stories that help our clients to unlock growth

• Managing client records and contracts in Salesforce

• Responding to client queries and ensuring timely resolution

• Delivering training sessions on TGI tools and data usage, both virtually and in-person

• Supporting renewal processes and identifying risks early

• Negotiating contracts and creating winning proposals

• Networking across client organisations to uncover new opportunities

• Using your learning to create visually compelling presentations using TGI data

• Collaborating with operations to ensure client feedback informs product development

• Representing Kantar Media at industry events

After 3 months, success looks like:

• Confidently managing a portfolio of clients

• Leading your own client relationships and training sessions

• Cultivating and converting new business opportunities

• Embarking on a clear career pathway at Kantar Media

4. Kantar Media’s commitment to you

• Supportive and inclusive team structure

• Hands-on exposure to the full spectrum of account management, data analytics & storytelling and business development skills

• Huge opportunity for personal and professional growth

• Competitive base salary

• Sales incentive plan with quarterly bonus potential (post-probation)

If reading this excites you, then you sound like a TGIer – come join us.

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