As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: HR Service Delivery Consultant

Location: London, Grays inn Road

Working Pattern: Fixed term contract – 5 months

#LI-Hybrid #LI-EH1 #LI-KantarMedia

* This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. 

Role Description        

Kantar Media is seeking a detail-oriented, proactive, and service-driven professional to join our HR Operations team in the UK looking after the following countries: Denmark, Norway, Finland, Slovakia, Sweden, Germany.

This role is pivotal in delivering a seamless employee experience and ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.

As a key member of the team, you will be responsible for ensuring high-quality, timely, and compliant HR service delivery, while identifying opportunities to streamline processes and enhance employee experience

Role Responsibilities:

• Manage end-to-end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding, ensuring a positive employee experience.
• Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards.
• Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions-focused HR support.
• Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery.
• Develop and maintain comprehensive process documentation, including process maps and jurisdiction-specific requirements, to support knowledge sharing and operational consistency.
• Design and implement a robust, audit-ready digital filing system for personnel records.
• Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality.

Capabilities and Experience:

• Minimum 3–5 years’ experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi-country environment.
• In-depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany.
• Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management.
• Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment.
• Strong analytical and problem-solving skills, with a proven track record of driving process improvements.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels.
• Demonstrated commitment to confidentiality, compliance, and ethical standards.