General Qualifications

• Minimum associate degree (or higher)

• At least 3 years of experience in call center management

• Strong communication skills

• Proven leadership and team management experience

• Strong problem-solving and decision-making abilities

• Effective time management skills

• Ability to adapt to a fast-paced work environment

• Proficiency in MS Office programs

• Intermediate to advanced level of English

Job Description

• Manage call center operations

• Ensure operational efficiency and monitor performance

• Organize specialized training sessions to enhance the team’s persuasion skills and ensure their effective application

• Lead, train, and develop team members

• Analyze and improve call center processes

• Prepare reports and communicate with senior management

• Manage the call center budget