Back to search results
Senior Account Executive
Location: Jakarta, Jl. Prof. Dr Satrio
Posted: 3 Days ago
Job Type: Regular
Ref: R096920
Apply Now
Two colleagues are talking together. On the left is older gentleman. He is Indian, has a grey beard and is wearing a grey jumper with black and yellow stripes. He is drinking from an orange mug. He is talking to a younger female colleague. She is wearing a blue blouse, and has her hair tied back.

Assists the Management team in managing and deliver client requirements.

WHAT’D YOU DO:

Client Management:

  • Conducts standard checks to ensure that deliverables are error-free
  • Prepares top line reports or regular deliverables for submission to clients
  • Assists in the preparation of summaries in the top line reports
  • Joins AAM/AM/SAM in discussions with clients and takes down notes on their needs/study objectives
  • Discusses details of client’s requirements with AAM/AM/SAM
  • Keeps AAM/AM/SAM updated on the status of client requirement
  • Prepares presentations for clients
  • Does internal follow-up within 1 week after presentation
  • Schedules internal meetings with Operations team to discuss timetables for each client requirement.
  • Ensures that client is billed for the total cost
  • Conducts desk research to enhance analysis of data.

Documentation and Presentation:

  • Archives all working files for security measure
  • Documents internal and external minutes of the meeting
  • Responsible for accomplishment of internal forms such as database forms, World Panel Online (WPO) forms
  • Assists in the preparation of the final report
  • Coordinates with client on date of presentation
  • Attends and assists AAM/AM/SAM during client presentation and meetings
  • Coordinates internally with Admin/Finance on the requirements of the subscription
  • Facilitates sending of Customer Satisfaction Survey to clients in coordination with Executive Assistant.

Relationship with Clients:

  • Understands what is the level of service committed with the clients
  • Learns and understands the market of your clients (structure, major trends, main players, latest launches, key initiatives)
  • Understands the current business issues
  • Be in the loop of client news
  • Participates in client briefing sessions
  • Practices good face-to-face communication with client contacts.

Relationship with Operations:

  • Handles itemisation
  • New launch update
  • Direct contact with OP team to solve all problems related to diary and database (DB re-run, itemisation renew)
  • Maintains close coordination with the related Dictionary handler (DE)
  • Creates a database delivery schedule and adheres to it
  • Uses and help develops software applications (ie. Macros…) to handle dataset efficiently
  • Ensures that data requirements are met.

WHAT’D YOU BRING:

  • Bachelor’s degree in any of the following – Communication Research, Marketing, Statistics, Math, Economics, Management, Psychology or any related discipline.
  • Knowledge of various statistical and analytical techniques and/or tools is an advantage.
  • Proficient in MS PowerPoint, Excel and Word
  • Demonstrates intellectual and professional integrity.
  • Good networking skills and service orientation.
  • Innovative, adaptable and flexible.
  • Able to work independently with minimal supervision.
  • Articulate at conveying ideas, both oral and written.
  • Good presentation skills
  • A fast learner, good in numbers and attentive to details.

WHAT’D WE OFFER:

  • You will be part of one of the fastest growing countries within Worldpanel
  • You will work closely with most of the leading brands in Indonesia
  • You will be part of fast-growing team that continuously strive for delivering client satisfaction
  • Opportunity to collaborate closely with regional and global team
  • Flexible working environment.
Apply Now
Back to search results