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Associate, Client Service
Location: Chicago, N. Green Street
Posted: 9 Days ago
Job Type: Regular
Ref: R101488
Two colleagues are talking together. On the left is older gentleman. He is Indian, has a grey beard and is wearing a grey jumper with black and yellow stripes. He is drinking from an orange mug. He is talking to a younger female colleague. She is wearing a blue blouse, and has her hair tied back.

Global Research Group - Creative: Junior Level (Skale 50) 

Primary Objective 

  • Quality of work product and efficiency of delivery 

 

Scope of Role 

  • Responsible for supporting Creative projects for medium-low complexity accounts/projects with manager support 

  • Strong process and time management skills; capable of prioritizing and delivering against multiple, competing deadlines 

  • Building an understanding of our Creative capabilities, solutions and analytic methods. 

  • Start to support timeline management and communication with Ops teams 

  • Support KAP setup/link testing for medium-low complexity accounts/projects, observe on higher-complexity as opportunities allow 

  • Supports development of questionnaire, sample design and analytic plan for medium-low complexity accounts/projects with manager support (observes for high-complexity) 

  • Actively seeks opportunities to support proposal development, materials provided by senior team members 

  • Participates in client design and questionnaire discussions with some supervision  

  • Supports data analysis and first report drafts for medium-low complexity projects, working towards fully owning low-complexity drafts 

  • Reads verbatims and reviews dashboard, notifies client when both are ready 

  • Proactively develops dashboard demonstration skills 

  • Helps with presentation development 

  • Proactively identify issues and actively participate in their resolution (including observing and reaching out to the relevant teams) 

  • Supports communication with KMP PMs on medium-low complexity projects, observes communications with Operations (DP, DD, Coding) on higher-complexity projects 

  • Serve as a go-to for new team members who have questions 

  • Actively participate in training and makes suggestions on how to improve program 

  • Take ownership on building your own skills through training, asking questions, and supporting team members 

  • Optimizes efficiency of delivery without sacrifice of quality  

  • Challenges the status quo, looks for opportunities to improve, automate, streamline processes 

  • Manages quality of work and works with internal departments and clients to achieve successful outcomes following solution and industry best practices 

  • Perform in-depth quality checks at various stages of the research to ensure accuracy 

  • Seeks to create an inclusive and positive environment and culture 

  • Attends ERG/social community meetings/activities 

 

Essential Knowledge & Experience 

  • 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies  

  • Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred 

  • Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools) 

  • Strong detail-orientation with ability to manage multiple work streams and among multiple teams 

  • Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving  

  • Natural curiosity, a can-do attitude, driven and ability to take initiative  

  • Bachelor’s degree in market research/marketing or related social science and analytic disciplines 

 

 

Essential Skills & Capabilities 

Communication 

  • Clear and effective written and verbal communication skills  

  • Confidently delivers messages and exemplifies Kantar values 

 

Technical/ Analytical 

  • Interest / passion in marketing research methods, tools, and science 

  • Interest / intellectual curiosity in learning the various Kantar solutions 

  • Aptitude for technical leadership for maximum client impact 

Kantar Benefits 

We provide a comprehensive, highly competitive benefits package, including 

  • Medical plans with comprehensive, affordable coverage for a range of health services 

  • Health Savings Account/FSA 

  • Dental, Vision and benefits to cover unique healthcare needs 

  • Wellness Program 

  • 401k with match 

  • Tuition Reimbursement, Commuter benefits 

  • Unlimited PTO 

 

Why join Kantar? 

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. 

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar. 

Privacy and Legal Statement 

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager 

The salary range for this role is 61.200 - 74.800. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

 

 

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